PLEASE DO NOT START THE EXAM WITHOUT READING THE QUESTIONS AND ANSWERS HERE!

Dear Participants,

Below you will find answers to the most common questions you may encounter during the exam. If your question is already listed here, please do not send an email. Follow all steps exactly as described. If your problem is not resolved after following the instructions, you may contact us via email. Please include the student ID and full name. (info@stemolympiad.org)

• When you email us, you will automatically receive a reply containing this FAQ.
• If your question is already answered here, you will not receive an additional response.
• If your question is not covered in this page, you will receive a response in due course. Please remember to check your spam or junk folder while you wait.
• Important notice: Please do not send a second email within 10 minutes of sending your first one. (Sending multiple emails will cause a delay in our response.)
• Our social media accounts are not official communication channels.

Q2: Can I enter the exam at any time on 15 February?
NO, the exams are not open for 24 hours. The exam schedule according to your local time is as follows:
• Mathematics: 09:00
• Science: 11:00
• Technology & Engineering: 13:00
Please make sure to log in at your scheduled time.

Q3: Can I join the exam using a smartphone or tablet?
You can join the exam, but screen sharing will not work and the camera may block your view of the questions. You may select ‘Continue without screen sharing and camera recording’.

Q4: I cannot access the homepage or student panel, so I cannot access the exam. What should I do?
Make sure your internet connection is working correctly. If it is working, try logging in again every 3 minutes. International internet traffic may sometimes cause delays.

Q5: I received a ‘Page unresponsive’ message.
This means your device cannot run the exam smoothly. You can use your phone as an external camera, try another device, or continue the exam without camera and screen sharing.

Q6: Will I lose points if I continue the exam without a camera and screen sharing?
If you rank in the top 20, you may lose your ranking.

Q7: I cannot activate my camera or screen sharing.
Refresh your browser and reconnect. If you’re still having issues, try another device or continue the exam without the camera and screen sharing.

Q8: What should I do if questions are not loading, the screen is frozen or I cannot select an answer?
Close all other tabs, leaving only the exam tab open. Refresh your browser and check your internet connection. If needed, switch your internet source (e.g., modem to mobile hotspot). If the issue continues, do not submit the exam, close the browser, and log in again using Incognito/Private Mode.

Q9: I rejoined the exam and the message ‘Continue Here’ appeared. What does it mean?
You opened the exam in another tab or device. Click ‘Continue Here’ and continue without delay.

Q10: I entered the exam and saw less than 60 minutes remaining. Why?
Since you joined the exam late and exams start exactly on time, you will see that your remaining time has decreased.

Q11: My account shows ‘Participated’, but I did not solve questions or submit the exam. Why?
If you start the exam, you will automatically be marked as participated after 60 minutes.

Q12: It says “MISSED” even though I have not started the exam. Why?
If you encounter this issue before the exam start time, please check your computer’s date and time settings and make sure they are synchronized with your correct local time. If they are correct, please try taking the exam on another device.
Another possibility is that you may have completely missed the exam start time.

Q13: The timer is not running and the answer counter is not updating.
This usually happens because of browser auto-translate tools or programs running in the background. Close all such programs before the exam.

Q14: If my device runs out of battery or the power goes out during the exam, will my time decrease or end when I reconnect later?
Yes. The timer continues even if you disconnect. The exam cannot be paused or stopped.

Q15: If I get a tab error, will I lose points?
Typically, 0.5 points are deducted for each tab issue. Minor errors may occur due to camera or screen-sharing settings. The system reviews everyone’s tab-error statistics after the exam.Please do not send emails explaining tab errors or providing apologies.

Q16: I did not click ‘Submit Exam’ button, but the exam closed. Are my answers saved?
Yes. Answers are saved every 30 seconds as long as your internet connection is stable. A device shutdown or internet loss will not delete your answers.

Q17: Can I update my grade level during the exam period?
No. Grade level changes are not allowed.

Q18: I forgot my password and I am not receiving the verification code.
Check your Spam/Junk folder and make sure your inbox is not full.

Q19: The system does not accept my email or “Forgot Password” is not working.
Make sure you are using the email address registered in the MTO database. Check for any typing mistakes (extra spaces, incorrect letters, or Caps Lock). If you can’t remember it, you can try the ‘Forgot Password’ option using your other email addresses.

Q20: When will the results be announced?
Results will be announced 12 days after the exam.